Privacy Policy
1. Information We Collect
a. Information You Provide Directly
We may collect personal information when you voluntarily submit it through our website forms, including:
- Name
- Phone number
- Email address
- Address or service location
- Details related to the plumbing service you are requesting
b. Automatically Collected Information
When you visit our website, standard technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Pages viewed
- Time spent on the website
- Referring website URLs
c. Cookies & Tracking Technologies
Our website may use cookies, analytics tools, and tracking pixels to improve user experience and help us understand how visitors interact with the site.
2. How We Use Your Information
We use collected information for the following purposes:
- Scheduling appointments or responding to service requests
- Communicating with you about your plumbing project
- Providing estimates or follow-up details
- Improving website performance and user experience
- Marketing and remarketing (Google, Facebook, or similar platforms)
- Legal, safety, and security purposes
We do not sell your personal information to third parties.
3. Sharing Your Information
We may share your information in the following situations:
a. Service Providers
We may share limited information with trusted third-party vendors who help us operate the website or deliver services (for example: email providers, analytics services, or scheduling tools).
b. Legal Requirements
We may disclose information if required to comply with laws, regulations, legal processes, or government requests.
c. Business Operations
If the company undergoes a rebrand, ownership change, or service expansion, customer information may be transferred as part of normal business operations.
4. Data Security
We implement reasonable security measures to protect your personal information. However, no data transmission over the internet can be guaranteed 100 percent secure, and you submit information at your own risk.
5. Your Choices & Rights
You may request to:
- Access your personal information
- Correct or update your personal information
- Delete your information from our records
- Opt out of marketing communications
To make a request, contact us using the information below.
6. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review those sites’ privacy policies before providing any information.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect information from children. If we become aware that information has been collected from a child under 13, we will delete it promptly.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will include the new effective date at the top of the page. Continued use of our website means you accept the updated policy.
9. Contact Information
If you have questions about this Privacy Policy or need to request changes to your information, contact us at:
Phantom Flow Plumbing
Phone: 260-463-6240
Email: operations@phantomflowplumbing.com
Serving Fort Wayne, Auburn, Lagrange, and Northeastern Indiana